Details

Industry

Telecom

Type

Contract - Existing client

 

Job Title                             : BMC Remedy Developer

Client                                 :  Leading Telecom company in UAE

Location                             : Dubai

Duration                             : Long Term

Languages                         :English

Offered salary                    :  Attractive Salary +  Standard UAE Benefits

Nationality                          : Any

Gender                                :  Any

Education                            : BE/BTech

 

JOB DESCRIPTION:

Responsibilities:
Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
• Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
• Customization and creation of Remedy workflows according to customer requirements
• Ability to estimate work effort for customizations, enhancements, and configuration requests
• Advanced analysis and troubleshooting
• Creating and maintaining technical documentation with respect to system design
• Testing code changes

Education and Experience:
• Bachelor's Degree, or equivalent experience
• Experience with the Remedy Action Request System (ARS) versions 9.1 with specific focus on the ITSM Suite
• Integrating Remedy with third party applications
• Experience implementing and configuring one or more ITSM applications (Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management, Service Request Management)
• Experience with Atrium Orchestrator
• Experience integrating web AR systems with external data sources for population of data and auto-ticketing
• Experience implementing and managing Mid-Tier and web based reporting technologies related to Remedy
• Familiarity with ITIL Foundations ver. 3 is preferred
• Knowledge of Remedy programming methodologies and standard software development life cycles
• Strong familiarity with SQL Server and Oracle databases
• Ability to clearly communicate technical ideas to non-technical audiences
• Ability to understand and assess functional requirements, develop or recommend technology solutions to meet business needs
• Team oriented with a track record of excellence in internal and external customer service
• Experience creating reports using Business Objects and Tableau a plus
• Ability to configure, extend or develop solutions from requirements

Technical Skills:
• Remedy ARS versions v9.1 and additional BMC products
• Atrium Orchestrator v7.6.04 and newer versions
• Built Service Requests
• Used advanced interface forms
• Familiar with server and client-based technologies, including hardware, operating systems (Windows and Linux), configurations and security
• Database: SQL Server and Oracle
• Business Objects experience

• Process Designer

 

HOW TO APPLY:
Step 1: Copy the Job reference code from the job post
Step 2: Mention job code “9894” in the Subject line of the email
Step 3: Send your updated CV to (dxbjobs@tascoutsourcing.com)

 

 

Thanks

Recruitment Team

TASC Outsourcing

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