Industries

Contact Centre

Contact center outsourcing for flexible, effective customer management

Given the service-driven approach of companies in the UAE, contact centers that attend to customer needs round the clock are an integral part of the business landscape. TASC provides call center staff on contract to some of the largest global brands and leading UAE companies. Functions include Customer Service Representatives, Telemarketing Executives and Team Leaders. Testimony to the trust our clients place in TASC is the fact that we play a pivotal role in managing the largest contact center in the UAE. We also help manage the customer interaction center of UAE’s largest telecom company, its largest bank and largest electronics company.

Our outsourcing process for building customer contact and support staff

Overall, we have hired and outsourced over 1500 agents in the last five years. All candidates are assessed on parameters such as:
  • Communication skills
  • English
  • Arabic
  • Other languages (Urdu, Sinhala, Nepali, Tagalog etc)
  • Mock call tests – A real time scenario on how would he / she would manage a call, even if it is from a difficult and angry customer
  • Typing cum computer efficiency test
  • HR interview
  • Technical interview
  • Psychometric test
 

Our unique approach towards contact center outsourcing

We have a specialist on board with over a decade experience in recruiting and training call center professionals. As a company we understand the working style of agents, their challenges, and their aspirations, which in turn helps keep them motivated at all times. We don’t just place agents, we train them first on the essentials:
  • Communication skills
  • Customer service in UAE
  • UAE sensitivity training
  • Any product specific training on client’s demand.
We offer replacements in case the deputes do not perform up to the agreed KPIs. We also counsel our agents based on periodic evaluation of their performance. The next time you require call center agents, give us a call. We will get your phones ringing off the hook.