Contact Center staffing is one of TASC Outsourcing strongest areas.  We have recruited close to 700 contact center.

Professionals over the last two years for Dubai which involved talking to over 7000 prospective candidates.  The contact center staff were recruited from countries such as Jordan, Syria, Egypt, India, Pakistan, Sri Lanka, Philippines and the UAE.  We carried out complete logistics such as hotels, on site management, test management and interview coordination.

We carried out pre-interview technical screening where we conducted 90% of the assessment i.e. resume short listing, interview, domain specific test, language test, typing test and final interview before the client carried out a quick face to face interview before we made an offer to the selected candidate.

We have the capability to on-board people and offer them customer service and technical training.  We can also carry out the performance management and ensure AHT, FCR, Call Quality, Adherence and other SLA’s can be achieved.

Our contact center agents are working in various processes such as Customer service-mobile, internet support, Blackberry support and complaint management team.  We also have call center managers, workflow managers, team leaders and administrators.

The key benefits of outsourcing contact center staff through TASC Outsourcing in Dubai include:

1. Cost saving - typical example would be a 10 to 30% saving on permanent employees
2. Time to hire - saving of up to 40%
3. Flexibility - quick hassle free replacement when required
4. Performance SLAs - KPI’s monitored, managed and achieved
5. HR Management - all employee matters handled by TASC